Return Policy

Return Policy 

If you are not satisfied with your purchase, Atlantic Radiotelephone will gladly exchange the item you purchased for a refund or store credit under the following conditions:

1) The return date is no more than 5 days after the item(s) is(are) received by the customer or 15 days after order is shipped. 

2) The item(s) is(are) returned in its original packaging and is(are) in re-sellable condition. 

3) The item(s) is(are) in unused condition and is(are) without defect.

4) A re-stocking fee and/or early cancellation fee will be applied to the refund.

5) PREPAID AIRTIME IS NON REFUNDABLE


Our Return Process is very simple:1) Call us to obtain a Return Merchandise Authorization (RMA) number and address. 2) Address the package using the information we provide and write the RMA number on the outside of the box. 3) Call FedEx at 1-800-GO-FEDEX to pick up or drop the box at your nearest FedEx location. (You are not required to use FedEx; you may use the courier of your choice) 4) Your return will be processed within 20 business days from the day Atlantic Radiotelephone receives your box.

Note: Boxes without an RMA number on the box will not be processed and will be sent back to the customer. SatPhoneStore is not responsible for boxes sent without an RMA number.

Customers who return items to Atlantic Radiotelephone meeting the above conditions may choose to receive a cash refund in the amount that he or she paid for the item being returned minus a thirty percent restocking fee or a store credit in the amount he or she paid for the item being returned minus a fifteen percent restocking fee.  If the customer receives a defective product, it will be covered by a manufacturer's warranty unless the item is listed as used or refurbished. Atlantic Radio Telephone will follow the guidelines set forth for the dealer/distributor in the manufacturer’s warranty description. All freight charges are non-refundable. Airtime and special orders are non-refundable. Atlantic Radiotelephone reserves the right to make changes to this policy at any time.

This policy does not apply to rental returns.